We’ve all done it at one point or another. You get the mail from your mailbox, glance through the white envelopes, thumb through the magazines, and dump the lot on the counter. The next day, go through the motions, commence with counter dumping.
We’ve been guilty of this as I’m sure many of you have. The white envelopes are not be ignored, though.
Recently, one of those lovely envelopes contained a bill for my husband. A bill that was incorrect, because hey medical insurance companies are never wrong!
See, every December my husband’s job makes everyone re-register their medical insurance. Yes, it is all kinds of fun. People decide whether they want to use one particular insurance provider or another and all sorts of other boring minutiae that you have to fill out in tiny print.
Anyways, we changed part of our service which went into effect January 1st. But when my husband went to the doctor back in January, but definitely after the first, the insurance company billed from the wrong insurance. They billed from our old insurance, which did not cover the new medical provider.
Yeah, good times…
So luckily, we opened the white envelope with the billing discrepancy in a timely manner, and proceeded to have a heated conversation with some representative who needed things explained several times. 30 minutes later, the billing issue had been cleared up and we no longer were required to pay the incorrect bill.
Thank goodness. I shudder to think what would have happened had we not paid the envelope any mind…
This incident also brought to mind the bill we received after having my daughter. We had medical insurance but it’s the kind that required a $1500 co-payment. So we paid that, and thought the matter was settled.
We then received in the mail a bill from a medical office in a city that I did not give birth in, for anesthesia that I did not receive from them. Good grief, I mean really? Do y’all just give out anesthesia like it’s candy and not know who you’re giving it to?
We went back and forth on the phone regarding this obviously a huge mistake bill. “I’m sorry ma’am, I need to talk to talk to a supervisor”. “I’m sorry ma’am, I’m new to this account. Can you give me all the information again?”
Finally the stars aligned and the moon was in the house of Mars, for at some point, they realized their error, and stopped trying to charge me for services I never received.
It pays to open the white envelopes people… Don’t let bills for random anesthesia happen to you or someone you love. ;)